Proven EU Returns Solution

Eliminate Return Headaches.
Boost Customer Loyalty.

Returns destroy 20-30% of ecommerce profits. Transform this pain point into a competitive advantage with local EU addresses, automatic 14-day compliance, and complete tracking. You sell more while we handle returns.

14
Day EU Compliant
19
EU Countries
0
Return Hassle
The Hidden Profit Killer

Returns Crush Ecommerce Profits
(But Not When You Use Trackify)

Returns account for 20-30% of online orders. Poor return handling destroys customer trust and drains profits. Here is how we fix it.

Frustrating: No EU Return Address

Customers in Germany refuse to ship returns to China or Croatia. Expensive international shipping makes returns impractical and triggers angry complaints.

Breakthrough: Local Return Addresses

Give customers convenient local return addresses in major EU markets. Affordable returns that customers actually use instead of filing chargebacks.

Risky: EU Consumer Rights Violations

14-day return right is mandatory EU law. Non-compliance triggers chargebacks, PayPal disputes, and potential legal action. Most sellers unknowingly break the rules.

Protected: Automatic Compliance

Our system is 100% EU compliant from day one. Proper documentation, clear timelines, and refund tracking keep you protected and legal.

Devastating: Angry Customer Reviews

Difficult returns lead to furious customers, 1-star reviews, and chargebacks. Return frustration is the number one reason for negative marketplace feedback.

Delightful: Effortless Experience

Simple return process with real-time tracking updates. Happy customers, even when returning. Transform returns into future sales opportunities.

Costly: Missing Return Packages

Returns get lost, damaged, or never arrive. Zero visibility into what is coming back. Refunds issued for products you never received.

Transparent: Complete Return Tracking

Track every return from label to warehouse. Know exactly what is in transit, what has arrived, and what has been inspected.

Streamlined Process

Effortless 4-Step Return System

From customer request to processed refund, we handle every step so you can focus on growing sales.

1

Customer Initiates Return

Customer requests return through tracking page or contacts you. Return label generated instantly and automatically.

2

Convenient Local Drop-Off

Customer drops package at nearby courier point. Local address means low cost and maximum convenience for your buyers.

3

We Receive and Inspect

Package arrives at our warehouse. We inspect condition and log everything in your real-time dashboard.

4

Refund Ready to Process

You get instant notification to process refund. Complete documentation and proof for your records.

Legal Protection

14-Day Return Right
Guaranteed With Every Order

EU law mandates 14-day return rights for online purchases. We make compliance automatic and effortless.

EU Directive

Consumer Rights Directive

EU consumers have the legal right to return products within 14 days of delivery without giving any reason. Non-compliance risks fines and legal action.

  • 14-day cooling-off period mandatory
  • Refund within 14 days of return
  • Clear return information required
  • Pre-contractual information rules
  • Applies to all EU member states
How We Protect You

Automatic Compliance Engine

Our system is engineered from the ground up to meet EU consumer protection requirements. Zero extra work needed on your part.

  • Automatic return window tracking
  • Compliant return forms and labels
  • Documentation for disputes
  • Refund timeline monitoring
  • Legal-ready return records
Powerful Analytics

Unlock Return Pattern Insights

Understand exactly why products come back and discover proven strategies to slash return rates over time.

Return Rate by Product

See which products have high return rates. Identify quality issues or misleading descriptions before they destroy your profits.

Return Reason Intelligence

Categorize return reasons: wrong size, damaged, not as described, changed mind. Data-driven insights to optimize listings.

Regional Return Patterns

Some countries have higher return rates. Understand regional differences and adjust pricing or targeting strategically.

Processing Speed Metrics

Track average return processing time. Faster refunds equal happier customers and fewer complaints and chargebacks.

Return Cost Analysis

Calculate true cost of returns including shipping, processing, and restocking. Factor into product pricing decisions.

Resale Recovery Tracking

Track condition of returned items. Know what percentage can be resold versus written off. Maximize recovery rates.

Customer Retention

Transform Returns Into Lifetime Loyalty

A smooth return experience dramatically increases customer lifetime value. Make returns work for your business, not against it.

Slash Support Tickets by 70%

Clear return process means fewer confused customers contacting support. Self-service returns with tracking updates keep customers informed and happy.

  • Self-service return initiation
  • Automatic status updates
  • Clear timeline expectations
  • FAQ integration

Protect Your 5-Star Reviews

Most negative reviews mention return difficulties. Easy returns equal satisfied customers and positive reviews even when products do not work out.

  • Prevent frustrated reviews
  • Convert returns to exchanges
  • Maintain high seller ratings
  • Build brand trust

Eliminate Chargebacks Forever

Customers file chargebacks when returns feel impossible. Our easy process gives customers a clear alternative to payment disputes.

  • Clear escalation path
  • Fast refund processing
  • Documentation for disputes
  • Payment provider compliance

Unlock 95% Repeat Purchase Rate

Studies prove 95% of customers will shop again after a positive return experience. Easy returns create customers for life.

  • Store credit options
  • Exchange recommendations
  • Post-return follow-up
  • Loyalty program integration
19
EU Countries Covered
14
Day EU Compliant
95%
Customer Retention Rate
48h
Average Processing